Privacy
By using our services, contacting us, and using our website Flatbook.pl (hereinafter referred to as the Service), you entrust us with your personal data. The Privacy Policy describes the most important principles of their processing by us. We guarantee that by using our services and the Service, your data is safe and processed in accordance with applicable regulations.
Personal Data Administrator:
Flatbook sp. z o.o.
headquartered at: ul. Jaglana 6/1, 80-749, Gdańsk,
NIP 5833436356, REGON 389941238, KRS 0000921412
You may contact the Administrator:
e-mail: info@flatbook.pl
by phone: +48 508 808 409
by mail: ul. Jaglana 6/1, 80-749, Gdańsk
- What data do we collect?
The Administrator allows contact and booking of services through forms available on the Service, email, mail, registration card, and by phone, providing data such as first name, last name, PESEL, contact data: e-mail, phone number, correspondence address, nationality, passport number, as well as other data voluntarily provided in the message content, registration card, or phone conversation.
The Administrator collects data related to activity on the Service, such as time spent on the website, searched phrases, number of page views, date and source of visit, IP address. - Where do we get the data from?
If you contacted the Administrator, data was provided to us directly by you, for example through the booking and contact forms or by telephone or e-mail contact.
If your data was provided in connection with a matter handled by a person who referred the matter to the Administrator, the source of the data is that person. In such a case, the Administrator receives identification data, address data, data related to the matter, and the case description. - Is providing data mandatory?
Providing data for matters related to case handling is voluntary but often necessary. Failure to provide them may hinder or prevent consideration of the matter, provision of information, or conclusion of the contract.
Providing data necessary for statistical analysis of Service users is voluntary. You can use incognito mode to browse the website without sharing information about your visit with the Administrator. Using incognito mode, and thus not providing data, does not affect the ability to use the Service. - What are your rights?
Requests to the Administrator for access to your data, as well as receiving a copy.
Art. 15 GDPR
Requests to the Administrator to rectify or correct data – with regard to requests for rectification when you notice that data is incorrect or incomplete.
Art. 16 GDPR
Requests to the Administrator to delete data – if the Administrator no longer has a legal basis for processing or data is no longer necessary for the purposes of processing.
Art. 17 GDPR
Requests to the Administrator to restrict processing.
Art. 18 GDPR
Objecting for reasons related to your particular situation to the processing of personal data based on Art. 6 (1) (e) or (f).
Art. 21 GDPR
Lodging a complaint regarding the processing of your personal data by the Administrator with the President of the Personal Data Protection Office.
Art. 77 GDPR - How to withdraw consent to data processing?
You can withdraw your consent to the processing of personal data at any time by contacting the Administrator via e-mail or phone. Withdrawn consent may make contact difficult or impossible depending on the scope of the withdrawn consent. Processing carried out prior to withdrawal remains lawful. - Do we share data with anyone?
Recipients of your personal data may be entities entitled to receive it under legal provisions.
Additionally, your data may be shared with couriers, postal operators, entities operating the hotel system, accountant, hosting providers, mail server operators, newsletter dispatch services, online payment systems, and entities processing data on behalf of the Administrator to provide services offered.
Your data will not be transferred to third countries or international organizations.
The Administrator will not make automated decisions based on your personal data, including profiling. - How long do we keep the data?
Your personal data will be stored until the consent is withdrawn or the matter is resolved, and in some cases until the statute of limitations expires regarding related claims.
Data related to network traffic analysis collected via cookies and similar technologies may be stored until the cookie expires. Some cookies never expire, so the data retention time corresponds to the period necessary for the Administrator to fulfill purposes related to data collection, such as ensuring security and analyzing historical website traffic data. - Cookies
The above principles, unless otherwise stated in this "Cookies" section, also apply to the rules on processing your cookies.
The Service allows collecting information about the user via cookies and similar technologies, which usually involve installing such tools on the user's device (computer, smartphone, etc.). These are used to remember user decisions (font choice, contrast, policy acceptance), maintain user session (e.g., after login), remember passwords (with consent), collect device and visit information to ensure security, as well as analyze visits and tailor content. Information collected via cookies and similar technologies is not combined with other user data and is not used for identification by the Administrator.
Users can set their browser to block certain types of cookies and technologies, e.g., only allowing those necessary for proper display. Most browsers allow all cookies by default, but users can change settings anytime and delete already installed cookies. Disallowing cookies may cause difficulties using the service. Using the service without changing browser settings, i.e., with default acceptance of cookies and similar technologies, means consent to their use for the above purposes. - Phone contact
The above principles, unless otherwise stated in this "Phone contact" section, also apply to processing your data obtained during telephone contact.
Data is collected directly from you by phone contact with the Administrator or initiated by the Administrator.
Your personal data is collected within the system recording incoming calls and processed to ensure the highest service standards and correct calls based on consent given by continuing the call (Art. 6 (1) (a) GDPR) and for defense and claims purposes (Art. 6 (1) (d) GDPR).
Providing personal data is voluntary but necessary for telephone case handling. Before the conversation starts, you are informed via voice message about recording. If you do not consent, the call must be terminated.
All incoming and outgoing calls to phone numbers provided by the Administrator on the website are recorded.
Recordings are stored no longer than the statute of limitations and legal obligations require. They will be deleted afterward. - Newsletter Service
The above principles, unless otherwise stated in the "Newsletter Service" section, also apply to processing your data obtained in connection with this service.
The Newsletter is digital content. Consent by checking the relevant checkbox constitutes entering a contract for the provision of digital content (hereinafter the Contract).
The Administrator provides the Newsletter service, sending commercial and marketing information related to its activities, including services, products, and events. The Newsletter is sent by e-mail.
You make payments with personal data within the Contract. Email address is required for subscription. If you do not want to pay this way but still want to use Newsletter materials, you may purchase Newsletter Materials at a price set by the Administrator. This requires individual contact with the Service Owner at info@flatbook.pl.
Before using the Newsletter service, the Administrator makes the Privacy Policy available, including terms related to the service. It is available on the Service and linked in the checkbox during subscription. - Technical conditions
Use of the Service, including subscription to the Newsletter service, requires the User to meet minimum technical requirements:- have a device allowing Internet access, equipped with a functional operating system, e.g., Mac OS, Android, Windows;
- have installed on the above device an up-to-date web browser supporting HTML5 providing access to Internet resources, such as Mozilla Firefox, Google Chrome, Safari, or another compatible browser supporting cookies;
- have an active e-mail account.
- Consent
Expressing the will to subscribe to the Newsletter means you consent to receiving marketing and commercial information via electronic communication means according to the Act on Providing Electronic Services, and consent to using telecommunication terminal equipment for direct marketing and transmitting commercial information by email according to the Telecommunications Act.
These consents are voluntary but necessary for subscription and sending the Newsletter. Lack of consent will prevent the Newsletter service from being provided. You can withdraw consent anytime, ceasing the Newsletter service. - Unsubscription
You can unsubscribe from the Newsletter service at any time without giving a reason. Unsubscription results in immediate termination of the Newsletter service contract. You may notify the Service Owner:- electronically via the active link “Unsubscribe” in the footer of each Newsletter message;
- electronically by email to office@flatbook.pl;
- by mail to ul. Jaglana 6/1, 80-749 Gdańsk.
Additionally, consumers have the right to withdraw from the Contract within 14 days from its conclusion without giving a reason. A withdrawal statement can be sent by mail to ul. Jaglana 6/1, 80-749 Gdańsk, or by email to office@flatbook.pl.
- Right to cease
The Administrator reserves the right to cease the Newsletter service at any time, about which you will be notified via the e-mail address provided during subscription. - Complaints
You may file a complaint about the Newsletter service. Complaints can be submitted electronically to info@flatbook.pl or by mail to ul. Jaglana 6/1, 80-749 Gdańsk.
Complaints should include data allowing your identification, the subject of the complaint, and claims related to it. It is recommended to provide information and circumstances related to the complaint subject; providing these is optional and does not affect effectiveness. Complaints are resolved promptly, not later than 14 days from submission. The complainant receives a response in the same form as the complaint unless otherwise indicated.
Out-of-court dispute resolution is possible through: permanent consumer arbitration courts for disputes from the concluded contract; provincial inspector of the Trade Inspection for mediation proceedings; district (municipal) consumer advocate or social organizations protecting consumers for assistance; or the ODR platform, serving dispute resolution between consumers and businesses http://ec.europa.eu/consumers/odr. More detailed information on out-of-court complaint and claim procedures is available at http://polubowne.uokik.gov.pl - Copyright
Materials in the Newsletter are protected by copyright. They may also contain protected trademarks. Materials are provided for personal use only. Any other use violates rights of the Administrator or other authorized entities and may result in liability. In particular, copying, reproducing, recording, or distributing materials without the Administrator's or other authorized entities’ consent is prohibited. - Changes to provisions
The Administrator reserves the right to unilaterally amend these provisions to the extent not individually agreed with the User for justified reasons, such as changes in generally applicable law in Poland, introduction of new Service functionalities by the Administrator, or modification of their current scope.